Terms of service

Effective Date: September 3, 2026

Welcome to RowKeys. These Terms of Service govern your use of our website and your purchase of products from RowKeys.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About RowKeys

Store Name: RowKeys
Company Name:ROWKEYS LTD
Website:https://www.rowkeys.com
Email:hello@rowkeys.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, prices, and other information on our website are accurate.

However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

3. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order for reasons including product availability, pricing errors, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been made, we will issue a refund for the amount paid.

4. Pricing and Payment

All prices displayed on our website are shown in the currency indicated at checkout.

You are responsible for providing accurate billing and shipping information when placing an order.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

5. Handmade and Custom Products

Some RowKeys products are handmade or made in small batches.

For customized products, production time may be longer than standard products. Any estimated production time will be provided on the product page or during the ordering process.

Because customized products are made specifically for the customer, they may not be eligible for return or cancellation except where required by applicable law or where the product arrives damaged or defective.

6. Shipping

We currently ship orders internationally.

Estimated processing and delivery times are provided in our Shipping Policy.

Delivery times are estimates and may be affected by customs clearance, carrier delays, holidays, weather, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address.

For more information, please see our Shipping Policy.

7. Returns and Refunds

Our return and refund conditions are described in our Return & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms of Service is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

8. Intellectual Property

All content on the RowKeys website, including product designs, photographs, graphics, logos, illustrations, text, branding, and other materials, is owned by or licensed to RowKeys unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content or designs without our prior written permission.

9. Prohibited Use

You agree not to use our website or products for any unlawful or unauthorized purpose.

You may not:

  • Attempt to interfere with the operation or security of our website.
  • Use our website for fraudulent or deceptive activities.
  • Copy or reproduce our product designs without permission.
  • Use our website to violate applicable laws or regulations.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other service providers.

These services may have their own terms and privacy policies. RowKeys is not responsible for the policies or practices of third-party services that we do not control.

11. Limitation of Liability

To the maximum extent permitted by applicable law, RowKeys will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.

Nothing in these Terms shall affect any mandatory consumer rights available under applicable law.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

RowKeys
Email: hello@rowkeys.com