Frequently Asked Questions

A little help before you order ♡
🧁 About Our Keycaps
1. Are RowKeys keycaps handmade?

Yes! ♡ Each RowKeys keycap is handmade with lots of tiny details.

Because every piece is made by hand, small differences in color, texture, or details may occur. These little variations make each keycap unique.
2. Are the keycaps sold individually or as a set?

Our keycaps are sold individually.

Each product listing is for 1 keycap only, not a full keycap set.
3. What keyboards are your keycaps compatible with?

Our keycaps use a cross-shaped stem and are designed to fit mechanical keyboards with MX-style switches.

Please check the switch type on your keyboard before ordering to make sure the keycap is compatible.
4. How do I know which keycap size I need?

Please check the size information shown on each product page before ordering.

Common keycap sizes include 1u, 1.25u, 1.75u, and 2.25u.

If you're not sure which size you need, feel free to contact us before placing your order. ♡
5. Does the keycap include a keyboard or switch?

No. ♡

Your purchase includes the keycap only.

Keyboards, switches, and other accessories shown in product photos are not included unless specifically stated in the product listing.
✨ Handmade & Customization
6. How long does it take to make my keycap?

Each keycap is handmade to order.

Please allow up to 7 days for us to make your keycap before it is shipped.

We take a little extra time to make sure every tiny detail is ready before your order leaves us. ♡
7. Do you offer custom keycaps?

We may be able to offer simple customizations, such as small text changes or simple combinations of elements.

For custom requests, please contact us before placing your order so we can confirm whether your idea is possible.
8. Will my keycap look exactly like the photos?

Not always, and that's part of the charm of handmade pieces. ♡

We do our best to keep each design consistent with the photos, but small differences in color, texture, placement, or tiny details may occur because each keycap is handmade.
📦 Shipping & Orders
9. How long will my order take to arrive?

Please allow up to 7 days for production before your order is shipped.

After your order ships, delivery time depends on your destination and the shipping method selected.

International delivery times may also be affected by customs, local carriers, weather, or other unexpected delays.
10. Will I receive tracking information?

If tracking is available for your shipping method, tracking information will be provided after your order has been shipped.

Please allow some time for the tracking information to update after the package enters the carrier's system.
💌 Returns & Support
11.Can I return or exchange my keycaps?

Please check our Refund Policy for the latest information about returns, refunds, and exchanges.

Because our keycaps are handmade and made to order, please make sure you check the product size and compatibility before placing your order.
12. What if my keycap arrives damaged?

We're sorry if your keycap arrives damaged. ♡

Please contact us as soon as possible and include:

  • Your order number
  • Photos of the keycap
  • Photos of the packaging
  • A short description of the issue

We'll review the situation and help you find the best solution.
13. What if I have another question?

We're happy to help! ♡

If you can't find the answer you're looking for here, please contact us through our Contact page.

We'll get back to you as soon as we can.